15-Day Processing of Requests, Documents, and Applications



DepEd Order No. 31, s. 2017


PRESCRIBED TIMELINES FOR THE PROCESSING OF REQUESTS, DOCUMENTS AND APPLICATIONS FROM THE GENERAL PUBLIC


1. For the information and guidance of all concerned, enclosed is a copy of Presidential Directive No. 2017-0086-0087, directing all Cabinet Secretaries and Heads of Agencies to process all requests and/or applications within a maximum period of one month, regardless if this merits approval or not.

2. As a general rule, all Department Directors are likewise directed to process requests, licenses, and permits within 15 working days, regardless if this merits approval or not.

3. The abovementioned directive shall cover requests, which can be disposed of promptly, and expeditiously, communications or requests within the jurisdiction of the office or agency, and matters, which are routinary, or the action desired may be acted upon in the ordinary course of business of the office or agency.


4. Excluded from this directive are requests for the investigation, resolution of administrative proceedings of the Department, which shall be resolved within a reasonable period.

5. Further, this is to reiterate the same is provided under Section 5 (a), (b), and (c) of Republic Act No. 6713, otherwise known as the Code of Conduct and Ethical Standards for Public Officials and Employees.

6. DepEd officials and personnel determined to have violated this Order, after due process, shall be dealt with administratively. Furthermore, under the Revised Rules on Administrative Cases in the Civil Service promulgated on November 8, 2011, violation of this 15-day to respond requirement is a light offense punishable by reprimand for the first offense; suspension of one to 30 days for the second offense; and dismissal from service for the third offense,

7. All DepEd issuances, including provisions in the Citizen's Charter, not otherwise inconsistent with these guidelines, shall remain in full force and effect.


8. This Order shall take effect within 15 days after its publication in the Official Gazette or in newspapers of official circulation.

9. Immediate dissemination of and strict compliance with this Order is directed.

LEONOR MAGTOLIS BRIONES
Secretary

DepEd Order No. 31, s. 2017
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15-Day Processing of Requests, Documents, and Applications 15-Day Processing of Requests, Documents, and Applications Reviewed by DepEd Click Admin on May 01, 2019 Rating: 5

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